Customer Journey & Helpdesk (Email Support/Freshdesk)
Missed bus (Pre/Post), Rescheduling (Pre), Ticket Cancelation Policy (Pre), Wallet (Pre/Post), ADA (Pre), Service animal (Pre), Lost & Found (Post), Stop location (Pre) Luggage Policy (Pre/Post), Ticket Booking process (Pre/Post), Email change (Pre), Update the Passenger’s name & Contact details (Pre), Ongoing trip issues (Day Off), Bus, Information (Day Off), Fraudulent Customer (Pre), Boarding (Day Off), Refund Status (Pre/Day-Off/Post)
A boarding mechanism (such as a lift or ramp) is required for an ADA-compliant vehicle so that passengers who use wheelchairs or other mobility aids can ac...
Mon, 14 Nov, 2022 at 12:22 PM
An animal that has been trained to assist a person who has any disability. Except for trained service animals supporting a passenger, Rally does not permit...
Mon, 14 Nov, 2022 at 12:24 PM
i. If a passenger loses an item on the bus and approaches us, kindly share the transport company's email address and phone number and ask them to get i...
Mon, 14 Nov, 2022 at 12:27 PM
Riders are sent trip confirmation email 24 hours before the event. On opening the email riders will find: 1. QR code for boarding with rider’s name. ...
Mon, 14 Nov, 2022 at 1:56 PM
Each passenger is allowed one large piece of checked baggage that can weigh up to 50 pounds and one small carry-on bag that can fit in the overhead bin or ...
Mon, 14 Nov, 2022 at 12:29 PM
Although agents cannot book tickets for customers, they can assist them with the subsequent booking process. Step 1: Visit Rally.co Step 2: Enter t...
Mon, 14 Nov, 2022 at 2:00 PM
A] Ask the new email address, contact number and name from the rider. Step 1: Open Lodestar: https://rally-lodestar.azurewebsites.net/ and click on global...
Mon, 14 Nov, 2022 at 1:59 PM
First off, please ask the customer for a Booking ID or his/her registered email address so you can access his/her account to assist them. Step 1: Click ...
Mon, 14 Nov, 2022 at 1:55 PM
First off, please ask the customer for a Booking ID or his/her registered email address so you can access his/her account to assist them. Step 1: Click ...
Mon, 14 Nov, 2022 at 1:55 PM
When a customer requests information about a bus, such as its color, bus number or amenities, we can see the bus operator name and bus number on the Day Of...
Mon, 14 Nov, 2022 at 1:53 PM