i. If a passenger loses an item on the bus and approaches us, kindly share the transport company's email address and phone number and ask them to get in touch with them directly about the missing items.
ii. If the transport operator does not respond to the customer within 48 hours, they need to inform the same to customer service. The Rally representative should then get in touch with the transportation company directly to inquire about a missing item and request a response.
iii. If the transportation provider does not reply to the Rally representative's email within 48 hours, the dispatch team should be contacted and requested to contact the bus operator to ask about the lost item.
iv. If the customer reaches out to us while the trip is still in progress regarding a lost item, we should immediately send a real-time slack message to the dispatch team to ask the driver if he can locate the misplaced item.
