First off, please ask the customer for a Booking ID or his/her registered email address so you can access his/her account to assist them.

Step 1: Click on Global search > Enter pax’s email/booking ID > ✓ All > SEARCH ↴

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Step 2: Click on Booking ID.

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We can check the details on Day Off- https://rally-dayof.azurewebsites.net/#!/ page. 

Step 1: Select Date

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Step 2: Select Event

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Step 3: Gather details.

For any issues on trip(driver related, bus amenities related) please fill Event Incident form -

https://airtable.com/shrZWXnAkcrlZ5Fqv