Customer Journey & Helpdesk (Email Support/Freshdesk)
Missed bus (Pre/Post), Rescheduling (Pre), Ticket Cancelation Policy (Pre), Wallet (Pre/Post), ADA (Pre), Service animal (Pre), Lost & Found (Post), Stop location (Pre) Luggage Policy (Pre/Post), Ticket Booking process (Pre/Post), Email change (Pre), Update the Passenger’s name & Contact details (Pre), Ongoing trip issues (Day Off), Bus, Information (Day Off), Fraudulent Customer (Pre), Boarding (Day Off), Refund Status (Pre/Day-Off/Post)
Riders are sent a trip confirmation email, 24 hours before any event. On opening the email riders will find: Step 1. Riders can use QR codes/names for bo...
Mon, 14 Nov, 2022 at 12:27 PM
A customer journey is the path followed by customers through the stages of their relationship with a company, which includes all the interactions between th...
Mon, 14 Nov, 2022 at 12:03 PM