CX Quality
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Peer to Peer Definition :- Evaluation of tickets/conversation by others working in the same field Why it is required :- To gain an understanding ...
Mon, 3 Oct, 2022 at 3:38 PM
Objective :- Update and Streamlining Escalation or Supervisor Callback Problem Statement : - Current process of Supervisor callback is dependent on S...
Fri, 10 Feb, 2023 at 11:43 AM
Parameters for Call Audits - Audit Form Description of New Parameters Did the agent follow the opening script/guidelines? Self-Explanatory Comprehension...
Tue, 4 Oct, 2022 at 9:52 AM
New Parameters for Email Audits - Audit Form Description of New Parameters Did the agent follow the opening script/guidelines? Comprehension Understand...
Tue, 4 Oct, 2022 at 9:54 AM
New Parameters for Chat Audits - Audit Form Description of New Parameters Did the agent follow the opening script/guidelines? Comprehension Understandi...
Tue, 15 Nov, 2022 at 10:41 AM
Mechanism Random 2 audits per week for all Specialists, Strategists and Leads To be conducted by Managers and above on weekly basis Form has been prepar...
Thu, 20 Oct, 2022 at 7:02 PM