Knowledge & Communication Solutions

How to dispatch any trip? Scope: An hour prior to the commencement of each trip, the assigned driver needs to login to the OurBus Drivers application throu...

What is the process of trip cancellation? Scope: This is to understand the possible reasons for trip cancellation facilitating the coordination among di...

Scope: This SOP is to prepare the timer sheet for putting alarms and checks so the trips can be tracked in a timely manner and delays can be notified to the...

Process: CS receives ADA requests via call, Freshdesk or email from the customers. CS informs the same to DO within 30 minutes in the format mentio...

Weather checking SOP for Dispatch Purpose: We need to know about any major weather events that will disrupt bus travel as far in advance as possible. Th...

Scope: Any article or stuff lost by the customer should be reported by customer service and OurBus Dispatch coordinates with TP and updates CS. CS informs t...

What are the scenarios where the incidents should be raised? - Assigned team Dispatch/CS  Missing Amenities. Unprofessional Driver behavior. ...

Scope: This SOP is to understand how and when we send the schedules to the bus companies for the trip confirmation. Service Level Agreement (SLA): Immed...

Scope: This SOP is to understand what are the protocols that need to be followed while boarding and deboarding the passengers by the drivers Tools:  ...

Scope: Inbound Call Every agent who is available in the dispatch queue has to answer the call using the following script and protocol. Every call should be...