CX Agent Handbook

Processing Chargebacks
Sign in to Business Track (https://www.businesstrack.com/manage/landing) Select Merchant login Select small business dispute management Here you ...
Mon, 9 Nov, 2020 at 4:50 PM
When A Customer Contacts Agent to Create a Trip
1. Check our system to see if we already have that event in our system. If so, pull the link and add into response asking if the customer would like us to...
Mon, 12 Aug, 2019 at 3:53 PM
Create a coupon code for a specific rider (via the transaction detail page)
Find the Generate Coupon section on the right hand side (or very bottom, depending on your screen size) of the specific rider’s transaction detail page....
Tue, 28 Apr, 2020 at 3:30 AM