Sign in to Business Track (https://www.businesstrack.com/manage/landing)
Select Merchant login
Select small business dispute management
Here you will see the list of transactions being disputed (transaction amount, dispute amount, transaction date and date to respond)
Select the transaction you want to dispute
Verify the transaction (to do this you need to log into authorize.net)
Select transaction search
Copy the last 4 digits of the credit card from the disputed transaction and paste in “credit card#” then select search
Ensure that the date, amount, and transaction id matches that of the one on the dispute then use the name to find and verify the reservation on the intranet
To respond to the dispute select ‘take action’ (State the reason the chargeback is being disputed in the notes section and attach any supporting documents such as booking number, a screenshot of the transaction detail & boarding information from the day of page. We usually reach out to the rider by email to remind them of the trip and if we get a favorable response we could also include the response as a supporting document)
You are only allowed to submit a response once so be sure to include all the information you have to support the dispute.