Knowledge & Communication Solutions

Always take notes on phone calls, and tie the call back to the customer in our system wherever possible. Entering notes on each phone call with a custom...

Question: Person has a general inquiry, and most likely something they should have been able to find on the site but couldn’t. I'd like to get to a poin...

- If an email is spam, we should mark it as such. Once we do that, we will also get the option to block the sender. We should do that, too.  - If we are...

When you see Paypal emails in the Tickets queue, simply check the box next to them and click the Close button at the top of the list. While you don’t need t...

BD Leads can be identified in several ways: Email domain of requestor is from an organization (e.g. womensmarchoakland.org) rather than a personal addres...

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Process Document <Event Category and Type Fields in Ticket Properties> Rally OurBus April 06, 2023 ...