Query Type

Response

SUGGESTION

Delay (heavy traffic/ poor weather/ road closure/ accident)

Hi USER,

We understand your concern and regret the inconvenience caused.


The trip on (DATE) was delayed due to heavy traffic/ poor weather/ road closure. While we try our best to provide on-time service, sometimes unfortunate situations arise resulting in delays, and we hope to do better next time.

We assure you that our team is continuously working on finding ways to improve our processes so we can provide you with a smoother experience.


We wouldn’t wish this to be your last experience with Rally Ourbus. We look forward to welcoming you back on board soon.

Hi USER,


We understand your concern and apologize for the inconvenience. Due to traffic congestion, bad weather, and road closures, the trip on (DATE) was delayed. While we make every effort to deliver our services on time, delays occasionally occur due to unforeseen events. We strive to do better next time. We can assure you that our team is constantly searching for ways to improve our processes so we can provide you with a more pleasant experience.


We hope this isn't the last time you ride with Rally Ourbus. We hope to have you back on board very soon.

Rider Missed Bus

Hi USER,

We are sorry to hear that you missed your bus.

We currently work in partnership with several bus companies and all drivers are expected to drive on a planned route according to the schedule.

Our teams work hard to provide a hassle-free experience to all our passengers and all the drivers are expected to pick up and drop off the riders at specified locations strictly as per the schedule.

We advise all passengers to use the “Directions to Stop” link in the ticket confirmation email. It will guide you to the exact pickup location using Google Maps.

For future reference, if you have any doubts regarding the bus location or the time of departure from your stop, please feel free to enter a live chat/ talk to one of our dedicated team members and we will be happy to assist you in any way we can.

We hope you will give us another chance to make it up to you and we aim to exceed your expectations during your next trip with Rally Ourbus.


Hello, USER.

We're sorry to hear you missed your bus.

We currently collaborate with multiple bus companies, and all drivers are required to follow a predetermined route on time.

Our teams work hard to ensure that all our passengers have a pleasant experience, and all drivers are expected to pick up and drop off riders at designated places on time.

All passengers are advised to use the "Directions to Stop" link in the ticket confirmation email. It will use Google Maps to direct you to the exact pickup place.

For future reference, if you have any questions about the bus's location or departure time from your stop, please enter a live chat/talk to one of our devoted team members, and we will be pleased to help you in any way we can.

We hope you'll give us another opportunity to make it up to you, and we want to exceed your expectations on your next Rally Ourbus trip.

Missing amenities

Hi USER,



Thank you for bringing this to our attention. We regret the experience you faced.


We expect our partner bus companies to provide all listed amenities such as electrical outlets, water bottles, wifi, and air-conditioning/heating. We have taken note of your feedback and informed the bus company so they can take all the appropriate actions to ensure such incidents do not occur in the future.


Kindly accept our sincerest apologies. We highly appreciate your feedback and understanding on this matter.

Hello, USER.



Thank you for bringing this to our attention. We are sorry for the inconvenience.


We anticipate that our partner bus companies will provide all the amenities specified, including power outlets, water bottles, wifi, and air conditioning/heating. We have taken note of your feedback and informed the bus company so that they can take all necessary steps to prevent similar events in the future.


Kindly consider our sincere apologies. We greatly appreciate your opinion and understanding in this matter.

Driver related issues

Hi USER,


We regret the inconvenience caused and we appreciate you for bringing this to our attention.


Our teams work hard to provide a hassle-free experience to all our passengers, but we fell short of the mark. We’d like you to know that we work in partnership with different bus operators, and expect them and their drivers to adhere to high service standards.

Rest assured, I have taken note of your feedback and informed the bus operator for them to take appropriate action and ensure a high-quality experience on future trips.


We wouldn’t wish this to be your last experience with Rally Ourbus. We look forward to welcoming you back on board soon.

Hello, USER.


We apologize for the inconvenience and appreciate you bringing this to our attention.


Our team works hard to ensure that all our passengers have a pleasant experience; however, we fell short. We'd like you to know that we work with several bus operators and expect them and their drivers to uphold good service standards.

Rest assured that we have evaluated your feedback and informed the bus operator so that they may take appropriate measures and provide a high-quality experience on future trips.


We don't want this to be your last experience with Rally Ourbus. We look forward to welcoming you back on board soon.

Internal Schedule Issues

Hi USER,


We understand your concern and regret the inconvenience caused.


We checked and would like to inform you that your trip on DATE was unfortunately rescheduled due to unavailability of drivers/ overbooking/ not enough riders.

However, we understand the importance of running each trip as per the schedule.

While we try to ensure that for every trip, on rare occasions we come across unforeseen operational limitations due to which we may have to reschedule one.


We assure you that our team is continuously working on finding ways to improve our processes so we can provide you with a smoother experience.


We wouldn’t wish this to be your last experience with Rally Ourbus. We look forward to welcoming you back on board soon.

Hello, USER.


We understand your concern and apologize for the inconvenience.


We checked and would like to inform you that your trip on DATE has been rescheduled due to driver unavailability/overbooking/low riders.

However, we recognize the importance of keeping each travel on schedule.

While we make every effort to ensure that every trip runs smoothly, on rare occasions, unforeseen operational challenges force us to reschedule one.


We guarantee you that our team is constantly looking for ways to enhance our processes and provide you a better experience.


We don't want this to be your last experience with Rally Ourbus. We look forward to welcoming you back on board soon.

Redirect the user to an email communication channel

Hi USER,


We are sorry to learn about the experience that you shared in this review.


Our Customer Excellence team is working hard to ensure all your concerns are resolved at the earliest. Hence we request you kindly email us at [email protected] and provide us with the OurBus ticket reference code.

You can also share your email address or ticket reference code with us here for the team to directly connect with you and resolve your concern at the earliest.

It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately.


We appreciate your patience and cooperation in this regard.

Hello, USER.


We're sorry to hear about your negative experience in this review.


Our Customer Excellence team is working hard to ensure that all of your complaints are addressed as soon as possible.


As a result, we ask that you send us an email at [email protected] with the OurBus ticket reference code.


You can also share your email address or ticket reference code with us here so that the staff can contact you directly and resolve your issue as soon as possible.


It is important that our riders are completely satisfied, and we would appreciate the opportunity to resolve any issue as soon as possible.


We appreciate your understanding and cooperation in this matter.

Positive review

Hi USER,


We are glad to hear you are happy with the trip.


Thank you for sharing your experience with us. It’s our pleasure to serve you and we hope to see you again.

Hello, USER.


We're thrilled to hear you enjoyed your trip.


Thank you for taking the time to tell us about your experience.


It's been a pleasure serving you, and we hope to see you again soon.