Steps to be taken:-

  1. Call the driver/operator and ask the following questions-    

    1. Type of emergency - What happened?

    2. Location of emergency.

    3. Number of passengers onboard.

    4. Possible solution - Ask the operator if they can send a relief bus. 

  2. Ask the driver to make an announcement for all passengers that OurBus team is aware of the situation and is working on finding a solution asap.

  3. If neither the driver nor the operator answers the call, then reach out to any random passenger onboard and try to connect with the driver.

  4. Keep following up with the operator every 20-30 minutes about the solution provided or ETA of the relief bus. 

  5. Always add at least 30 minutes to the ETA of the relief bus provided by the operator and have the passengers informed accordingly. 

  6. Inform the operator that any expense incurred by OurBus during this emergency will be deducted from the cost of the trip and get the operator’s confirmation.

  7. Inform Kevin or the Finance Team about the expense incurred - could be alternate transportation, Uber or relief bus from some other operator.

  8. After the emergency is resolved, write an email to the operator summarizing the complete scenario.

      9. Fill out the emergency form and update the code red review doc.