Scope: 

  • During Onboarding of a new operator we need a couple of important documents that are mandatory:

    • Certificate of Insurance (COI)

    • Operational Authority Certificate by Federal Motor Carrier Safety Administration (fmcsa).

    • Workers' compensation certificate of insurance 

    • Disability insurance of the Operator

  • If it’s an existing operator, get the documents renewed from time to time by sending reminders prior to the expiration date of the COI to the Operator.

    • First reminder- One month

    • Second reminder- One week

    • Third reminder- One day

  • Certain stops have their own requirements which must be met in order to access these locations.

    • Notify the Operators regarding the requirements & get all the documents in place.


Service Level Agreement (SLA): 48-72 hours


Tools: 


Terminologies:

  1. Certificate of Insurance (COI)

    1. Commercial General Liability

A Commercial General Liability (CGL) policy protects your business from financial loss should you be liable for property damage or personal and advertising injury caused by your services, business operations or your employees. It covers non-professional negligent acts.

  1. Automobile Liability

Automobile Liability Insurance protects the insured against financial loss because of legal liability for automobile-related injuries to others or damage to their property by an auto.

  1. Umbrella Liability

Umbrella insurance refers to liability insurance that is in excess of specified other policies and also potentially primary insurance for losses not covered by the other policies.

  1. Workers’ Compensation & Employers’ Liability

It is an insurance policy that provides coverage for an employer's two key exposures arising out of injuries sustained by employees.

  1. Part One of the policy covers the employer's statutory liabilities under workers compensation laws, and 

  2. Part Two of the policy covers liability arising out of employees' work-related injuries that do not fall under the workers compensation statute.

  1. Physical Damage

Physical Damage Insurance is automobile insurance coverage that insures against damage to the insured's own vehicle. Coverage is provided for perils such as collision, vandalism, fire, and theft.

  1. Excess Liability

An excess policy provides specific coverage above an underlying limit of primary insurance. A true excess policy does not broaden the underlying coverage. While an excess policy increases the amount of coverage available to compensate for a loss, it does not increase the scope of coverage.

  1. Excess Auto Liability

  2. An excess liability insurance policy provides coverage that exceeds the limits of an underlying liability policy or policies. For example, if you have a General Liability policy for $2 million, you might opt to take out an excess liability policy for an additional $500,000 or $1 million.

  3. Acord-25

    1. ACORD (Association for Cooperative Operations Research and Development) is the global standards-setting body for the insurance and related financial services industries.

    2. The Acord 25 form, also known as a certificate of insurance (COI), is a type of liability insurance certificate that represents the contractual agreements between the insured clients and the insurance agencies.

    3. The ACORD 25 insurance certificate form that we use is a legally binding contract.



  1. Stop Requirements:

We have certain special requirements for the stops mentioned below which should be met in order to access these locations:

        

  1. Broome County Requirements

  2. Christiana Mall Requirements

  3. Union Station Requirements

  4. Borgata Hotel Casino & Spa Requirements 

  5. Baltimore Requirements

  6. City Of Ithaca Agreement

  7. Port Authority (GWB) Agreement



Process:

  1. COI-

    1. In case of a New Operator

      1. While onboarding process, BO informs TP to share:

        1. Active COI (Accord-25) by Federal Motor Carrier Safety Administration (fmcsa).

        2. Operational Authority Certificate

        3. Workers' compensation certificate of insurance

        4. Disability insurance of the Operator

      2. BO follow-up with TP until & unless, BO has all the required documents in place.

      3. Once received, BO uploads it in the drive for documentation maintenance purposes.

    2. In case of an Existing Operator

      1. One month prior to the expiration of the COI, BO sends the first reminder email to the TP informing the same.

      2. BO sends the second reminder email to TP, one week prior to the expiration of the COI.

      3. Lastly, one day before the expiration date BO informs the TP.

      4. TP shares the renewed COI with BO.

      5. BO uploads the renewed COI in the drive for documentation maintenance purposes.

      6. BO updates the OurBus Insurance Management sheet.


  1. Stop Requirements-

    1. BO emails TP mentioning all the additional changes required in COI as per the stop location and follow-up with TP for update.

    2. TP helps out BO to have all the required documents in place.

    3. BO gets it renewed from time to time.


Execution model:


Quality Check (QC):NA


Compliance Assessment (CA): Yes/No, if no what’s the reason? NA


Business Continuity Plan (BCP):NA


Work-Load assessment: