Scope: At the commencement of onboarding process,OurBus offers Branded water bottles to the Operator which helps us in the following:
Brand Recall
Future Bookings
Help to get an increase in Revenue
Also, this helps to keep up the promise of providing one of the amenities mentioned on our website,i.e. free water bottles to the customers on OurBus trips.
Service Level Agreement (SLA): 5-7 mins
Tools: mail ([email protected] & [email protected]), Vonage & Google meet
OurBus Branded Bottles:
Quality:
OurBus has contracted with one of the suppliers for quality Spring Water with OurBus Labels.
Marketing Impact:
This is a marketing initiative from OurBus and we also know that branded bottles are costly, hence OurBus sponsors the labels and also participates in paying the difference of Operators’ actual cost and OurBus cost. We also share the cost on %. Whichever way, Operators are comfortable with.
Find the details below;
OurBus Branded Water Bottles:
1 Pallet= 96 cases (2304 Bottles)
1 case = 24 bottles (12oz)
Cost charged to OurBus from Vendor:
Cost Per Case (24 bottles) = $ 6
Cost Per Pallet (2304 bottles) = $576
Shipping Cost per pallet as per the location
Sale Tax/ Any Inter state tax as per state law
Cost charged to Operator from OurBus:
Cost Per Case (24 bottles) = $ 3 or as agreed upon
Cost Per Pallet (2304 bottles) = $288 or as agreed upon
Shipping Cost (Freight Charges) per pallet as per the location= Mandate
Sale Tax/ Any Inter state tax as per state law= If included in contract
Roles & Responsibilities :
RACI Model for Process Execution: Please read R as Responsible; A as Accountable; C as Consulted ; I as Informed
*Axel: AX; Customer Service: CS; Accounting Finance : AT; Dispatch Operations: DO; Transport Provider : TP; Bus Operations: BO; Drinkmoore (Vendor) : DM*
Process:
BO receives the water bottle request from TP specifying the quantity to be ordered (eg- 1 pallet or 2 pallets etc.)
Shipping Address:
If the shipping address isn’t confirmed, BO confirms the shipping address from TP.
If you already have the shipping address,skip this step & proceed further.
As soon as TP confirms the shipping address, BO places the water order to the vendor DM requesting them to share the invoice & estimated shipping date.
DM confirms the order & sends the invoice to AT for the payment along with the estimated shipping date.
AT shares the Credit card authorization form to DM & DM confirms that the payment has been processed. Also, informing BO that they will share the tracking link as soon as possible.
DM shares the tracking link of the order for the tracking purposes & the Carriers’ name to BO.
BO shares the details with TP to be on the same page.
As soon as the shipment is completed as per the tracking link,BO confirms the same from TP via email.
Once we get the confirmation from TP that they have received the water order, BO informs AT to proceed with the payment process.
AT prepares the invoice/adjusts the payment in the revenue cost as per the agreement & informs TP.
AT informs the same to BO once the amount is paid/ adjusted with TP.
Labels’ Order Request:
Process:
We keep on calculating the number of labels’ utilized with each pallet order from TP.
When BO realizes that we are running short on labels, BO confirms the same from DM
Upon confirmation from DM,BO informs DM to order 20,000 labels ($834/-).
The approximate turnaround time for labels’ order is 7-10 days.
DM confirms that they have received the labels upon delivery.
BO can start calculating the labels’ utilization from here on.
Execution model:
Quality Check (QC):NA
Compliance Assessment (CA): Yes/No, if no what’s the reason?
Business Continuity Plan (BCP):NA
Work-Load assessment:
Total workload saving:
Impact on Turnaround time:
Average Orders per month:
Total Cost Saving: