Name of Process:

Luggage Policy  Process

Process Owner:

Ajay Sharma

Created By:

Sumit Saurabh

Last Updated By:

Date Created:

Mar 10, 2023

Last Revision Date:

Process Purpose:

These policies are designed to ensure that the weight and size of the luggage are within safe limits and can be easily stowed in the designated storage areas

Luggage policies also help to prevent overcrowding and ensure that all passengers have enough space to store their belongings during the trip. Additionally, these policies often include restrictions on prohibited items, such as hazardous materials, that can pose a threat to the safety of the passenger

Process Scope:

The process scope of a luggage policy includes the following steps:

Policy Creation

Communication

Check-in and Baggage Drop-Off

Boarding

Enforcement

Overall, the process scope of a luggage policy ensures that passengers comply with the rules and regulations regarding the size, weight, and content of their luggage, which helps to ensure the safety and comfort of all passengers and the smooth operation of the transportation service.

Process Input:

The input for the luggage policy process considers the safety regulations, operational constraints, industry standards, customer feedback, and business objectives of the transportation provider/operator. By considering these inputs, the luggage policy can be designed to ensure the safety and comfort of all passengers while meeting the transportation provider's//operator’s goals

Process Boundaries:

The process boundaries for a luggage policy may include the following:

Transportation Provider: The transportation provider/operator is responsible for setting the luggage policy and ensuring that it complies with safety regulations, industry standards, and best practices.

Passenger Responsibilities: The luggage policy process is limited to the responsibilities of passengers. Passengers are responsible for complying with the luggage policy and ensuring that their luggage meets the weight, size, and content requirements set by the transportation provider.

Safety Regulations: The luggage policy process is limited by safety regulations. The transportation provider/operator must ensure that the luggage policy complies with safety regulations set by regulatory authorities to ensure the safety of all passengers

Baggage Handling: The luggage policy process is limited to the handling of luggage. The transportation provider/operator is responsible for ensuring that luggage is handled safely and securely during the loading and unloading process.

Overall, the process boundaries for a luggage policy are designed to ensure that the transportation provider//operator sets clear and consistent rules and regulations that passengers can easily comply with. The process boundaries also ensure that the luggage policy complies with safety regulations, industry standards, and best practices while ensuring the safety and comfort of all passengers

Process Flow:

Each passenger is allowed one large piece of checked baggage that can weigh up to 50 pounds and one small carry-on bag that can fit in the overhead bin or under the seat. Dimensions for the large luggage would be 62 inches when adding the total exterior dimensions of the piece (length + width + height)

The customer can also bring a backpack (smaller bags, carry on bag) which they can keep with themselves during the journey

Extra Luggage:

Passengers carrying extra luggage are not immediately denied boarding. They are required to wait until all other passengers have boarded and will be denied boarding if there is insufficient space for their luggage

To avoid the wait, the customer must purchase an additional regular ticket if they have additional luggage that needs to fit in the luggage compartment

Note: The luggage policy is also specified in the ticket's bottom section.

Process Output:

The output of the luggage policy process ensures that all passengers are aware of the luggage policy and can comply with it easily, which leads to efficient baggage handling, an improved passenger experience, reduced costs, and enhanced safety for all passengers

Exceptions to Normal Process Flow:

Passengers carrying extra luggage are not immediately denied boarding. They are required to wait until all other passengers have boarded and will be denied boarding if there is insufficient space for their luggage

To avoid the wait, the customer must purchase an additional regular ticket if they have additional luggage that needs to fit in the luggage compartment

Control Points and Measurements:

The control points and measurements for a luggage policy may include the following:

Check-in and Baggage Drop-Off: The weight and size of each piece of luggage are checked to ensure that they meet the requirements of the luggage policy. If a passenger's luggage exceeds the weight or size limit, they may be required to pay an additional fee

Boarding: Passengers are required to follow the luggage policy during the boarding process. They must stow their luggage in the designated storage areas of the bus

Enforcement: Enforcing the luggage policy to ensure the safety and comfort of all passengers. If a passenger violates the luggage policy, they may be denied boarding or be subject to additional fees or penalties

Customer Feedback: Gather feedback from passengers on their experience with the luggage policy, such as the ease of compliance or any issues they faced during the process

Overall, the control points and measurements for a luggage policy are designed to ensure that passengers comply with the rules and regulations regarding the size, weight, and content of their luggage, which helps to ensure the safety and comfort of all passengers and the smooth operation of the transportation service. By monitoring these control points and measurements, transportation providers/operators can identify any areas for improvement in the luggage policy and make adjustments as necessary.