If any suspicious activity is detected on the OurBus account, the account turns red.
The status of some customer’s account changes to ‘Deactivated’.
If any fraudulent customers, who are unable to access their account contact us, we request them to send an ID proof to [email protected] . We also send an email to the disputes team, keeping the customer service team in loop, notifying them that we have requested the customer (share details like name, email address and contact number) to send an ID proof to their email address, since their account was blocked.