What is Request?
Request is defined as the act of asking for something or something Riders/Callers/Customer asked for. An action is required by the agent to process it.
What are the topics which may lead to an action?
Missed bus (Pre/Post) - Lines & Events
Rescheduling (Pre) - Lines & Events
Ticket Cancelation Policy (Pre) - Lines & Events
Wallet (Pre/Post) - Lines & Events
ADA (Pre)- Lines & Events
Service animal (Pre) - Lines & Events
Lost & Found (Post) - Lines & Events
Stop location (Pre) - Lines & Events
Luggage Policy (Pre/Post) - Lines & Events
Ticket Booking process (Pre/Post) - Lines & Events
Email change (Pre)- - Lines & Events
Update the Passenger’s name & Contact details (Pre) - Lines & Events
Ongoing trip issues (Day Off) - Lines & Events
Bus Information (Day Off) - Lines & Events
Fraudulent Customer (Pre) - Lines & Events
Boarding (Day Off) - Lines & Events
Refund Process & Status update(Pre/Day-Off/Post) - Lines & Events
Not listed here, drop an email to [email protected] & [email protected] with details.