1) Once an event is over, the one of the following messages must be sent to all riders:
If the bus is in the same location where riders were originally dropped off (most common):
"Rally Update: The event has ended and your bus will be departing at [insert time]. Please return to your drop off location for your return trip. Thank you!"
If the driver had to move to a different location:
"Rally Update: The event has ended and your bus will be departing at [insert time]. Please board your bus at its new location-- [insert Google map link]. Thank you!"
NOTE: Due to the possibility of a time lag, it's best to message riders the exact time of bus departure and not simply say "Your bus will be departing in 45 minutes."
2) As riders board, their bus driver will check them in. Once the driver is ready to depart, s/he will send a time sensitive alert to the day-of (or dispatch?) channel on Slack requesting approval for departure.
This alert will:
a. Include the names and booking information (see example below) for CX to contact.
b. Automatically trigger the following message to all missing riders:
[insert exact message]
IMPORTANT: CX will have 2 minutes to deny the driver's request to depart before an automatic message is sent to the driver clearing them for departure. Any actions or notifications regarding the alert, will be logged in the thread of the original alert message (see below).
