When a customer asks us for an event we do not yet have on the site, you will need to reach out directly to Sylvia, who handles our data entry and is based in the Philippines.
When doing this:
1. Email [email protected] and CC your manager (do this on the same ticket where you received the customer inquiry)
2. Include the official link to the event or series of events
3. As a bonus, let her know the specific instance of the event the customer is interested in — this isn’t typically necessary, but if we have a lot of data entry requests we can always prioritize getting that most important event up first.
Using the Outlaw Music Festival as an example, the associate sent the following:
Official festival link https://blackbirdpresents.com/outlaw-music-festival/
The specific event info the customer was interested in: "Outlaw Music Festival on Friday, September 7 (Burgettstown)”
Once Sylvia updates that the events have been added, you are then responsible for updating the inquiring customer.